The chart and table below show customer satisfaction levels in the US with airlines and aspects of air travel in 1999, 2000, and 2007.The bar chart illustrates the rate of customer satisfication in airlines and the table shows the detail aspects from using airplane in percent from 1999, 2000, to 2007 in the US. Overall, it can be seen that over eight-years period the percentage in satisfied always higher than in dissatisfied and in aspect about courtesy of flight attendants is usually higher than the other aspects between 1999, 2000, and 2007.
There was an increase in satisfied answer from customers from 1999, 2000, to 2007 while in dissatisfied decreased. In satisfied answer hit a high point in 2007 at 72 percent while dissatisfied bottomed at 24 percent. Between 2000 and 2007, there was the highest decrease by 5 percent in dissatisfied answer.
In 1999, courtesy of flight attendants was the higher percentage at 88 percent when price of tickets was the lowest percentage at 45 percent. In 1999 and 2000, there was not people who was given answer to the survey about comfort of seats. After that, in 2007, courtesy of flight attendats was the highest at 92 percent when comfort seats was the lowest at 47 percent. Price of ticket and courtesy of flight attendats always increased over eight-years period.
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